Executive intelligence, and a straight answer about where it runs
Give leadership an AI that understands the whole company and cites its sources. Workdesk runs as a hosted service on infrastructure we operate. This page says exactly what that means.
Capabilities
What is built
Workdesk runs today as a hosted service: your content is stored on infrastructure Ai-Sns.io operates, answers are generated by Claude, and every read is scoped to your workspace. There is no on-premises, customer-cloud or local-model option, and access is set per source inside Workdesk rather than mirrored from your other tools. We would rather you learn that here than in a security review.
Audit log — built
The audit trail is real: approvals, decisions and role changes are recorded immutably with actor and timestamp, and for approvals and role changes a failed audit refuses the action rather than losing it. Coverage of other destructive actions is still being extended — we would rather tell you which events are covered than claim all of them.
Dedicated customer success
A named success manager handles onboarding, configuration, security review support and ongoing rollout across your teams. This one is people, and it is available now.
Data residency & certification
Workdesk Enterprise is aimed at organizations that cannot send sensitive knowledge to overseas cloud AI. That is the destination, and it is worth being exact about the distance: today your content is stored on infrastructure Ai-Sns.io operates and answers are generated through Anthropic's API. Deployment into your own cloud or data centre is scoped per contract and is not running yet.
There is no zero-retention pipeline: files you add are persisted, on our disk, so that Workdesk can answer from them and cite them later. Connector credentials, provider API keys and multi-factor seeds are sealed with AES-256-GCM; passwords, sign-in sessions and invite links are stored only as one-way hashes. Your company content is not separately encrypted — it is protected by workspace isolation and access control.
Ready to see it against your own security requirements? Talk to our sales team and we will scope a deployment with you.